Straight answers
If something here doesn't cover it, ask us and we'll be happy to fill you in.
The price
How does the pricing actually work?
Every line sells at one everyday clearance price. It is the same at every hour of the day. No timers and no sale that starts and stops. Prices include GST; freight is priced for your postcode before you pay. We buy end-of-line and surplus stock by the pallet, and that is why the price is what it is.
What does “typical retail” mean?
On some lines we show a smaller “typical retail” price under ours. It is what the identical tile (same size, finish and grade) sells for at other Australian retailers: the middle price where we find three or more, the lower price where we find one or two. We keep a dated record of every price we check and aim to re-check each one every 30 days. A comparison more than 45 days old comes off the site automatically, and where we can’t find the identical tile anywhere else, we show our price on its own. It is not a recommended retail price and it is not a price we used to charge.
Should I wait for the price to come down?
There is no sale coming: the price you see is our price, every day. Waiting only risks the line selling out, because clearance stock is finite and rarely restocked.
Is GST included?
Yes. Every price on the site includes GST, and a GST tax invoice is emailed with every order.
Do you price match?
Tile Clearance aims to bring you Australia's best prices 100% of the time. If you believe you have found the identical product in stock elsewhere at a lower price, email us the details and we will review it. Please note we do not price match delivery charges, other clearance, run-out or liquidation offers, or anything sold as second grade or B grade.
The tiles
Is this really first grade?
Yes, all of it, guaranteed. We buy excess runs and end-of-line stock from brand-name factories. No seconds, no offcuts, no factory rejects, ever. If anything arrives that is not first-grade stock as described, we refund it in full including freight.
What is an Odd Lot?
The last remainder of a line, sold as one indivisible lot to a single buyer. You take the whole quantity rather than picking a number of boxes. If the remainder sits in two states, each state’s stock is its own lot with its own delivery, so you can take one or both.
Do you restock?
Rarely. Clearance means end of the run, excess stock or a discontinued line. Occasionally we may be able to restock an item, but this is the exception, not the rule. New lines land most weeks.
Can I order a sample?
No. We publish factory photographs exactly as supplied, without colour correction, alongside full specifications on every product page. Colours shown are as supplied by the manufacturer and can vary between screens, so if an exact shade is critical, order a single box before committing to the job.
Is there a warranty?
Yes, 10 years against manufacturing defects from the date of purchase, when the tiles are installed to Australian Standard AS 3958.1 by a licensed tiler. That sits on top of your rights under Australian Consumer Law, which nothing here reduces.
How much to order
How many tiles do I need?
Enter your area into the calculator on any product page. It converts square metres into whole boxes, always rounding up, and lets you add an allowance for cuts and breakages.
How much should I add for cuts and breakages?
10% is the usual allowance for a straight lay in a simple room. Go to 15% for diagonal or herringbone lays, or a room with a lot of cuts. Go to 20% for large-format tiles or a patterned lay, where a miscut can create significant wastage. On clearance stock, ordering short cannot be fixed by buying one more box later, so err upward.
Why do I have to buy whole boxes?
Because that is how tiles are packed and how they survive freight. The calculator always rounds up to the next whole box and shows you exactly how much area that covers.
Paying and delivery
How can I pay?
Card, Apple Pay and Google Pay, or straight from your bank account with PayTo. Card fees are absorbed into the price, so there is no surcharge at checkout and paying from your bank costs you exactly the same as paying by card.
Where do you deliver?
Australia-wide. Freight is quoted before you pay, never estimated afterwards, and you can check the cost to your postcode from any product page before you add anything to the cart.
Why did my order arrive in two deliveries?
Because the lines came from different warehouses. Freight is calculated per origin and each part travels separately, which is cheaper than moving stock between warehouses first. You are told before you pay if this applies to your order.
What happens on a pallet delivery?
The truck needs reasonable access and someone there to receive it. Pallets are heavy and the driver is not able to carry tiles inside or up stairs, so plan for two people and somewhere flat to put it. Missed deliveries can attract a redelivery fee from the carrier.
What if something arrives damaged?
Note the damage on the delivery paperwork before you sign, then send us photographs within 48 hours. Signing a clean delivery docket for a damaged pallet makes a freight claim very difficult, so it is worth checking before the driver leaves.
Still not sure?
Sixty years of combined trade experience sits behind this website. Ask us about a specific tile and you'll get a specific answer.
Ask a question